Experience:
1 - 4 Years

Location:
Delhi

Compensation:
Rupees 1,00,000 - 2,00,000

Education:
UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type:
Hotels/ Restaurants/Airlines/Travel

Role:
Front Office/Guest Relations Exec./Mgr

Functional Area:
Hotels, Restaurants

Posted Date:
06 Nov



Job Description

1. Assist the FO Manager in carrying out day to day FO duties.

2. Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.

3. Ensures that information is passed on to other departments as necessary (floor staff, technical team etc) and to the other members of the department.

4. Adhere to the Standard Operating Procedures & policies.

5. Supervises the work of the receptionists on his/her team.

6. Organizes the customer welcome and care provided by his/her team.

7. Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution.

8. Ensure that grooming & uniform standards are maintained by all team members.

9. To be readily available at all times to deal with problems or complaints.

10. Responsible for Reception, Hospitality and Cashier management shift wise.
 
Keywords:
DUTY MANAGER,ASSISTANT FRONT OFFICE,GUEST SERVICE RELATION,FRONT OFFICE EXECUTIVE,ASSISTANT DUTY MANAGER
Desired Candidate Profile

1. Hospitality background should have worked in Hotel or Serviced Apartments, should have worked in Front Office Operations.

2. To handle entire front office operations and to manage the front office team. To sort out the day to day guest problems.

3. Excellent communication skill.

4. Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues.

5. Pleasing personality, Superior supervision, multitasking, decision making and time-management skills are essential.

6. Must understand the concept of luxury and excellent guest handling, analyzing and problem solving skills.

7. Coordinating with the clients/ bookers/ travel agents.

 
Company Profile

Avalon Resorts is a Hospitality Industry dealing with the World Class Service Apartment Hotel In Delhi located in Sultanpur.
The hotel has 52 deluxe and suites apartments provided with up to date facilities for our guests. Contact Details
Company Name:
Avalon Resorts Pvt Ltd

Website:
Not Mentioned

Executive Name:
T.M. Khan

Address:
Avalon Resorts Pvt Ltd
Mehrauli Gurgaon Road
Sultanpur
New Delhi
NEW DELHI,Delhi,India 110030

Email Address:
hr@avalonhospitality.com

Telephone:
91-11-42224111