Experience:
12 - 22 Years

Location:
Delhi/NCR

Compensation:
Rupees 25,00,000 - 27,50,000

Education:
UG - Any Graduate - Any Specialization PG - Post Graduation Not Required

Industry Type:
BPO/ITES

Role:
Head/VP/GM-Operations

Functional Area:
ITES/BPO/KPO, Customer Service, Ops.

Posted Date:
02 Nov



Job Description

Leading inbound voice technical support and sales operations for a software client, managing a process with L1 & L2 queries, manage all aspects of operations with emphasis on service delivery, end to end P & L responsibility. Keywords:
Operations, OPs, Tech support, L1, L2
Desired Candidate Profile

Experience in technical support processes specially towards software applications, client front ending and management capability, strategic & tactical thinking skills, operations rigour, 3rd party BPO/ call centre operations experience preferred. Company Profile

Our Client is one of the largest BPO’s in India. They manage customer care services and back office processes for leading global organizations in the domains of banking, insurance, financial services, travel, technology, telecom and retail. Contact Details
Company Name:
Career Concepts

Website:
Not Mentioned

Executive Name:
H.R. Aneja

Address:
Not Mentioned

Email Address:
aneja@careerconcepts.in

Telephone:
Not Mentioned

Reference ID:
DGM - Tech Support Operations