Job Title: SAP Business One service Delivery ManagerReports to: Managing DirectorCompany Profile: Leading SAP GOLD Partner in East Africa.Main Purpose of the JobThe Service Delivery Manager coordinates day-to-day activities of the project.These
responsibilities include managing tasks, status, and budget for the
entire project - across all stakeholder groups involved with the
project.The Service Delivery Manager is responsible for
coordinating all team members involved with the project, even if team
members do not report directly to the Service Delivery manager.The
Service Delivery Manager is responsible for ensuring that the solution
that is implemented satisfies the business requirements and delivers the
value statement as defined in the business case.The Service
Delivery Manager creates, maintains and monitors the project plan,
schedule, and budget and is responsible for ensuring that interim
milestones are met and that the project is completed on time and within
budget.Identified during the Initiating Process, the Service Delivery Manager plays a key role throughout the life of the project.Main Responsibilities


Management
of the IT Service Delivery Team including responsibility for service
desk, desktop support, application support, career development and staff
appraisals
Definition of service level agreements (SLA’s) in
relation to contracted services, ensuring the SLA’s are achieved;
service quality and client expectations are met or exceeded as well as
profitable
Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed
Build and maintain client relationships
Produce management and account performance reports to an agreed schedule or upon request
Attend client service review meetings covering performance, service improvements, quality and processes
Implement and facilitate workshops and training courses
Co-ordinate
day-to-day activities of the project. These responsibilities include
managing tasks, status, and budget for the entire project - across all
stakeholder groups involved with the project.
Co-ordinating all team members involved with the project
Ensuring
that the solution that is implemented satisfies the business
requirements and delivers the value statement as defined in the business
case.
Maintains and monitors the project plan, schedule, and
budget and is responsible for ensuring that interim milestones are met
and that the project is completed on time and within budget.


Required Skills, Knowledge and Experience


Bachelors Degree in ICT or any related discipline, Master degree will be an added advantage
Technology: ASP . NET, MS SQL Server
Programming language: Visual Basic. NET C++/C# - Experience of 2 years + will be an added advantage.
3 years experience in Similar Position, ERP or SAP Business One will be an added advantage
Good communication skills and sense of speech
Self motivated
Obedient
Strong Personality
Energetic and enthusiastic
Team Player
Multitasking Skills
Logical thinking
Technical knowledge

To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line. Kindly also mention your current/ last salary and benefits. Only shortlisted candidates will be contacted