World Concern Development Organization wishes
to recruit an IT Technician to be based in the Nairobi office.

Primary Function

To monitor and maintain WCs computer systems and networks, install and
configure computer systems, diagnose hardware/software faults and solve
technical and applications problems either over the phone or in person.

Develop manuals, standard operating procedures and training covering all
aspects of information management in the Organization and ensure proper
utilization and maintenance of information and data management equipment.

Essential Functions





Track,
prioritize and document requests using an IT support request system
End
user support, routine maintenance and Infrastructure support.
Maintaining
inventory of equipment and IT supplies (cables, adapters, etc.)
Undertake
the day to day operation of backup systems
Install
and configure new computers and other IT equipment
Researching,
learning, and evaluating new software testing and evaluating new
technology.
Installing
and configuring computer hardware operating systems and applications; and
monitoring and maintaining computer systems and networks;
Troubleshooting
system and network problems and diagnosing and solving hardware/software
faults;
providing
support, including procedural and system documentation; setting up new
users’ accounts and profiles and dealing with password issues;
Conducting
electrical safety checks on computer equipment.
Any
other duties that may be assigned.


Qualifications and Experience


A
BSc degree in Computer Science or Information Technology from a recognized
university
Communication
skills using speech and writing
Ability
to systematically troubleshoot complex problems
3
years experience in Network Support role
mature
and realistic approach towards job related assignments
Certified
ICT qualifications will be an added advantage
Ability
to manage and resolve conflicts in a mutually respectful manner
Maintain
a positive and constructive attitude.
A
highly innovative, results oriented individual with excellent
organizational skills
Operate
within World Concern communications standards for timeliness.

Working Conditions/Environment

The position is based in the WC Nairobi Office with frequent travels to the
field offices.

The job may require the person to work extra hours to meet deadlines

Interested and Qualified candidates should submit their applications and CVs
detailing experience for the post, current email and phone contacts and three
referees to worldconcernhr@wcdro.org by Friday 4th November, 2011.

Those who will not have heard from us by 30th November 2011 should consider themselves
unsuccessful.


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